Privacy Policy
This Privacy Policy describes how Remster collects, uses, and protects your personal information when you visit remster.in or place a pre-order.
1. Information We Collect
When you place a pre-order, we collect:
- Identity data: first name, last name
- Contact data: email address, phone number
- Address data: shipping address, city, state, ZIP/PIN, country
- Payment data: processed entirely by Razorpay; we do not store your card details
- Transaction data: payment ID, order ID, timestamp
2. How We Use Your Information
- To process and manage your pre-order
- To send you order confirmations and shipping updates
- To contact you about product development milestones
- To comply with legal and regulatory obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Payment Processing
All payment transactions are handled by Razorpay Software Private Limited. Your card information is transmitted directly to Razorpay and is never stored on our servers. Razorpay's privacy policy is available at razorpay.com.
4. Data Storage & Security
Your data is stored on secured servers. We use industry-standard measures to protect it from unauthorized access. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal data for as long as necessary to fulfill your order and for up to 5 years thereafter for legal and accounting purposes.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, email sumukha@remster.in. For users in California (CCPA) or the European Economic Area (GDPR), additional rights may apply; contact us and we will respond within 30 days.
7. Cookies & Analytics
This website uses the following cookies and third-party tracking services:
- Google Analytics (gtag.js),collects anonymised usage data (pages visited, session duration, geographic region) to help us understand how visitors interact with the site. Data is processed by Google LLC and subject to Google's Privacy Policy.
- Reddit Pixel,records conversion events (e.g. page views, pre-order initiations) to measure the effectiveness of our Reddit advertising. Data is processed by Reddit Inc. and subject to Reddit's Privacy Policy.
- X (Twitter) Pixel,records conversion events (e.g. pre-order button clicks, purchases) to measure the effectiveness of our X advertising and build retargeting audiences. Data is processed by X Corp. and subject to X's Privacy Policy.
- Meta Pixel,records conversion events (e.g. pre-order button clicks, purchases) to measure the effectiveness of our Facebook and Instagram advertising and build retargeting audiences. Data is processed by Meta Platforms, Inc. and subject to Meta's Privacy Policy.
- PostHog,records product-analytics events (pages and sections viewed, scroll depth, video plays, clicks) so we can understand how visitors use the site and improve it. Data is processed by PostHog Inc. and subject to PostHog's Privacy Policy.
- Essential session cookies,used by our payment processor (Razorpay) to maintain checkout session integrity. These are strictly necessary and cannot be disabled.
You may opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on. To opt out of Reddit's interest-based advertising, visit Reddit Privacy Settings. To opt out of X's interest-based advertising, visit X Ads Preferences. To manage how Meta uses your activity for ads, visit Meta Ad Preferences. You can decline analytics cookies entirely using the cookie banner shown on your first visit to this site.
Residents of Quebec, Canada have the right to withdraw consent to non-essential cookies at any time by emailing sumukha@remster.in.
8. Contact
Privacy questions: sumukha@remster.in · Remster, Bengaluru, Karnataka, India.